Frequently Asked Questions
Whether you’re a surgeon, distributor, or healthcare facility, you’ll find essential information to guide your decisions and streamline your experience with us.
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Company Overview
What is Synergy Surgical?
Synergy Surgical is a wholesale liquidator of disposable surgical devices and sutures from leading manufacturers, along with our own line of premium surgical products, including sutures, exam gloves, skin staplers, and other essential surgical supplies.
A proud member of the surgical device community since 2000, we specialize in providing brand-name surgical devices at discounted prices—in quantities you decide. No contracts. No minimum orders
Account & Licensing
Do I need a medical license to purchase?
We do not sell to the general public. You must be an authorized reseller or licensed medical professional in order to purchase medical devices from Synergy Surgical. We will verify and maintain a copy of your medical or business license. Please note if the license on file is an international license we will only ship to a Freight Forwarder or directly overseas on your behalf. If you place an order and we are unable to verify your resale or medical license, we will cancel your order.
Is there a minimum order amount?
No. There are no minimum order requirements and no contracts. Purchase exactly what you need—from individual units to full cases. Available quantities are listed on each product page
How do I retrieve login information if I forget it?
If you forgot your password, you can click the “forgot password” link in the Log-in section to have it emailed to you. If you do not remember your user name or did not register an email, give us a call at 888-416-2409 or 844-SUTURES (788-8737) and we will be happy to look it up for you.
Can I save my shipping and billing information so that I do not need to enter it every time?
Yes! By registering for an account, you can save your shipping and billing information. To register, click Log In at the top of any page and select Create Account.
Ordering & Payment
How do I place an order?
Some items may require additional documentation. After your order is placed, we may contact you to request a medical license, completed Synergy Surgical forms, or a copy of your photo ID showing your date of birth. Your order will not ship until all required documentation is on file. If we do not receive the required information within 10 business days, your order will be canceled.
For assistance, call 844-SUTURES (788-8737).
What payment methods are accepted?
We accept credit cards, PayPal, checks, or ACH payments. Purchase orders are also accepted once a credit application has been submitted and reviewed. If you would like to set up an account to be invoiced, please call us at 888-416-2409 or 844 – SUTURES (788-8737).
All orders over $2,500 require a hard copy Purchase Order to be on file. We will contact you prior to shipping your order if you don’t send it over when the order is placed online.
Shipping and handling costs are based on the items purchased and range from $15.00 to $25.00 for standard ground shipping within the United States. Overnight shipping charges are dependent on your location and the size/weight of the items.
All orders totaling a minimum of $2,000 qualify for free shipping within the continental United States. (Excludes Hawaii and Alaska)
For items shipping outside the United States, costs will vary depending on your location. International orders may be subject to additional shipping charges based on the weight and dimensions of products included. A Customer Service team member will contact you once the order is packaged for delivery. If you are outside the United States & would like a shipping quote, you can contact us here.
How soon will my order ship?
All FedEx Ground orders placed by 4:30pm CST are processed and shipped the same day. The cut-off time for FedEx Express orders is 5:00pm CST.
Our standard shipping method for all orders (except those addressed to P.O. boxes, Alaska, Hawaii, or outside the United States) will be FedEx Ground Service with detailed tracking from shipment to delivery. Expedited shipping is available at an extra charge. For additional shipping details, please visit our Shipping Page.
Does Synergy Surgical charge sales tax?
Sales tax is only charged on orders shipped in applicable states.
Shipping & Handling
What are the shipping options and timelines?
Our standard shipping method for all orders (except those addressed to P.O. boxes, Alaska, or Hawaii) will be FedEx with detailed tracking from shipment to delivery. Most orders shipping to IA, IN, IL, MI, and WI will arrive the next day if placed by 4pm CST. See our shipping section for a more detailed breakdown.
How much does shipping cost?
Shipping and handling costs are based on the items purchased and range from $15.00 to $25.00 for standard ground shipping within the United States. Overnight shipping charges are dependent on your location and size/weight of the items.
All orders totaling a minimum of $2,000 qualify for free shipping within the United States. (Excludes Hawaii and Alaska)
For items shipping outside the United States, costs will vary depending on your location. International orders may be subject to additional shipping charges based on weight and dimensions of products included. A Customer Service team member will contact you once the order is packaged for delivery. If you are outside the United States & would like a shipping quote, you can contact us here.
Do you ship internationally?
Yes, we ship products worldwide. International shipping charges vary based on the destination and the package’s weight and dimensions. A Customer Service team member will confirm the shipping cost once your order is packaged, or you may contact us for a quote before placing your order. To use your UPS or FedEx account, include the account information in the order notes during checkout.
International shipments may require additional customs documentation and may be subject to duties, taxes, or other fees. The customer is responsible for meeting these requirements and paying any associated charges. If you use a freight forwarder, you assume responsibility for packages that are lost, delayed, or refused after delivery to the freight forwarder. We cannot issue refunds for such packages
Returns & Refunds
What is your return policy?
We offer a 100% money-back guarantee, less shipping and handling, on every eligible item returned within 30 days of purchase. If an item does not meet your standards for any reason, simply let us know, and we will accept it for a refund. We do not accept returns of used or opened items unless the item is defective.
We will gladly provide a return shipping label when the return results from our error, such as receiving an incorrect or defective item. In all other cases, the buyer is responsible for return shipping costs and may use their preferred carrier. After 30 days, a 10% restocking fee may apply. Orders older than 90 days are nonreturnable.
To request a return, please email your invoice number and the item(s) you wish to return to returns@synergysurgical.com, or call 888-416-2409 or 844-SUTURES (788-8737).
Product Info & Compatibility
Which browsers and devices work best?
Yes. Existing contracts and pricing agreements will remain in effect following the transition to Synergy Surgical.
How do I find the correct needle size?
No. Existing eSutures customers can continue using their current account and login information. If you have trouble accessing your account, select Forgot Password or contact Customer Service for assistance.
Why are there duplicate item numbers?
Yes. The website has been updated to reflect the Synergy Surgical brand and provide an improved customer experience. Although some pages and navigation may look different, you will still have access to the products and services you rely on.
Why do some items list expiration dates while others don't?
We carry both in-date products and expired products (for research and educational applications). If an item is in-date, it has an expiration date listed. If not, it should be considered expired.
Is there any manufacturer warranty?
There is no valid manufacturer warranty on the products that Synergy Surgical sells. Any services provided by the original manufacturer of the products we sell are not available. However, Synergy Surgical offers a 100% money back guarantee (less shipping and handling) on every item we sell within 30 days of purchase. For details see our Return Policy.
eSutures to Synergy Surgical
Will my existing contracts or pricing agreements still apply?
Yes. Existing contracts and pricing agreements will remain in effect following the transition to
Synergy Surgical.
Do I need to create a new account on the Synergy Surgical website?
No. Existing eSutures customers can continue using their current account and login information. If
you have trouble accessing your account, select Forgot Password or contact Customer Service for
assistance.
Has the website changed?
Yes. The website has been updated to reflect the Synergy Surgical brand and provide an improved
customer experience. Although some pages and navigation may look different, you will still have
access to the products and services you rely on
Will product SKUs or codes change?
Existing product SKUs and manufacturer catalog numbers will remain the same.
How do I reach Customer Service if I have questions?
Our Customer Service team is available to assist you. Call 888-416-2409 or 844-SUTURES (788-8737), or
visit our Contact Us page to send us a message.
Why the name Synergy Surgical?
The name Synergy Surgical reflects our growth beyond sutures and our commitment to providing a
broader selection of surgical products and services. Although our name has changed, our focus on
quality, service, and customer support remains the same.
