Terms and Conditions
Last Updated: May 20, 2025
These Terms and Conditions govern your access to and use of Synergy Surgical™, operated by Advanced Inventory Management, Inc. d/b/a/ Synergy Surgical™. By accessing or using our website and services, you agree to comply with these terms. If you do not agree with these terms, please discontinue use of our website.
User Rights and Responsibilities
- You must be at least 18 years old to create an account or place an order.
- You agree to use our website lawfully and in accordance with these terms.
- You are responsible for maintaining the security of your account credentials.
- Unauthorized use of our website, including attempting to access restricted areas, is prohibited.
Intellectual Property
- Synergy Surgical™, its logos, trademarks, and all related names are protected by intellectual property laws.
- Any unauthorized use of our intellectual property is strictly prohibited.
Privacy Policy
We value your privacy and are committed to protecting your personal information. Please review our Privacy Policy to understand how we collect, use, and safeguard your data.
Orders and Payments
- Orders are subject to availability and confirmation.
- Payments are processed securely via Braintree.com.
- List ItemPricing is subject to change without prior notice.
- Medical License Requirement: We do not sell to the general public. You must be an authorized reseller or licensed medical professional to purchase medical devices from Synergy Surgical™. We will verify and maintain a copy of your medical or business license. If the license on file is an international license, we will only ship to a verified approved Freight Forwarder or directly overseas on your behalf. If we are unable to verify your resale or medical license, we will cancel your order.
Return Policy
We offer a 100% money-back guarantee (less shipping and handling) on every item we sell within 30 days of purchase. If it does not meet your standards for any reason, simply let us know, and we will take it back for a refund.
- We will gladly issue a return shipping label if the return is a result of our error (received incorrect or defective item, etc.).
- In all other cases, the buyer is responsible for return shipping costs and may use their preferred carrier.
- After 30 days, a restocking fee of 10% may apply.
- Opened items cannot be accepted for return.
To initiate a return, please email your invoice number and item(s) to be returned to returns@synergysurgical.com or call us at 888-416-2409 or 844-SUTURES (788-8737).
Warranty Policy
There is no valid manufacturer warranty on the products that Synergy Surgical™ sells. Any services provided by the original manufacturer of the products we sell are not available. However, Synergy Surgical™ offers a 100% money-back guarantee (less shipping and handling) on every item we sell within 30 days of purchase. For details, see our Return Policy.
Disclaimer and Limitation of Liability
- Synergy Surgical™ provides information and services "as is" without warranties of any kind.
- We do not guarantee that our website will always be available, secure, or free of errors.
- To the fullest extent permitted by law, we are not liable for any direct, indirect, incidental, or consequential damages resulting from your use of our website or services
Governing Law
- These terms and conditions are governed by the laws of the State of Illinois, United States.
- Any disputes shall be resolved in the courts located in Illinois.
Termination
- We reserve the right to terminate or suspend access to our website and services at any time, without prior notice, for any violation of these terms.
Updates to Terms and Conditions
- We may update these Terms and Conditions from time to time. Any changes will be posted on this page. Your continued use of our website after changes are posted constitutes acceptance of the updated terms.
Accessing and Managing Your Data
You can access most of your data by logging into your Synergy Surgical™ account. You can edit or delete data within your account settings.
Your Rights
You have the right to:
- Request a copy of your personal data (proof of identity required)
- Request correction or deletion of your data
- Restrict processing of your personal data
- Prevent marketing-related data processing by opting out
If you wish to file a complaint regarding the processing of your personal information, please contact us. If we do not satisfactorily address your concerns, you may contact the Information Commissioner.
Payment Methods
We accept the following payment methods for purchases:
- Credit Cards: Visa, MasterCard, American Express, and Discover
- PayPal: Secure online payments through PayPal
- Wire Transfers: Required for international orders
- Net Terms: Available for approved accounts
- Checks: Subject to clearance before order processing
Contact Information
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us at:
Synergy Surgical™
9645 Willow Ln, Mokena, IL 60448
P: 888-416-2409 or 844-SUTURES (788-8737)
F: 708-478-3519
E: info@synergysurgical.com